This Privacy Policy has been updated June 28, 2024.

This Privacy Policy describes the privacy practices of Atmos Energy Corporation ("Atmos Energy") regarding the information Atmos Energy collects about you through our interactions with you, including through our website and provision of services.

If you have questions about our Privacy Policy, please contact us at custinfo@atmosenergy.com or write to:

Atmos Energy Corporation P.O. BOX 650205 Dallas, TX 75240

1. Categories of Personal Data We Collect

The categories of personal data we collect about you depends on the nature of your relationship with us. We may collect:

• Data related to your identity and how to contact you, including such data as your name, address, e-mail address, telephone number, and/or driver’s license number;
• Communications, including emails with you or voice recordings from calls with you;
• Commercial information such as payment information, usage data, and transaction data;
• Other information about your premises, such as installations and appliance data, and the location of utilities on your premises, which may involve taking photographs on your premises that incidentally include your image;
• Internet or other electronic network activity information, including, but not limited to, IP address, device ID, browsing history, search history, and information regarding your interaction with our websites, applications, emails, or advertisements; and
• Any other information you may choose to provide us.

 

2. How We Collect Your Personal Data

Sources of personal data include:

• Applications and other interactions with us, including when you call our customer service;
• Your transactions and account experiences with us; and
• Outside sources, such as credit bureaus, public records, and government agencies.

 

3. How We Use and Disclose Your Personal Data

We use your personal data to operate our business, including to:

• Provide you with energy services;
• Notify you about available services;
• Manage marketing campaigns;
• Administer rebate programs;
• Operate and improve our websites;
• Respond to your direct inquiries, including by email or phone;
• Protect our systems from fraud, cyber threats, or other illegal activity;
• Protect the health and safety of our team;
• Analyze our customer service effectiveness, including through the use of surveys and voice analytics; and
• Provide you with information about products, services, news, and events.

We may disclose the categories of personal data identified above as permitted or required by law to the following categories of recipients:

• Third-party payment processors to process credit card or debit/ATM payments;
• Credit reporting agencies as permitted by law;
• Local, state, and federal law enforcement pursuant to lawful process;
• Local, state, and federal government agencies to protect the security of our systems;
• Certain government agencies that help monitor our networks to enhance our cyber resilience and analyze cyber threats;
• Your local transmission and distribution service provider;
• Affiliated and non-affiliated third parties acting on our behalf; and
• The appropriate regulatory agencies as part of their regulatory oversight of us.

Atmos Energy does not sell personal data. However, Atmos Energy may sometimes disclose or provide customer information to affiliated or non-affiliated third parties to respond to a customer request for service, provide appropriate service, better understand customer needs or provide opportunities we think may be of interest to our customers.

 

4. Advertising, Cookies and Similar Online Tracking Technologies

When you use our website, we use cookies and other tracking technologies.  Cookies are small text files that enable us to recognize repeat visitors and facilitate ongoing access to and use of the site. Cookies also allow a site to track usage behavior and compile information.  We also use third-party cookies and trackers that share information about your use of our site to third parties for analytics and, in some states, targeted advertising, to help us display and tailor advertisements.

 

5. Security

Atmos Energy will endeavor to take all steps deemed reasonable by Atmos Energy to keep secure any information we hold about you, and to keep this information accurate and up to date. No system or network can be guaranteed to be 100% secure. 

We require our employees and data processors to agree to respect the confidentiality of any personal information held by Atmos Energy.

 

6. Children’s Privacy

Our website and services are directed toward and designed for use by adults. Atmos Energy does not seek to gather any information from or about children under the age of 16. We urge all children and teens to seek parental consent before providing any identifiable information to anyone on the Internet.

 

7. Subscriptions and Services

You are not required to register or provide information to us to view much of our site. To obtain services from Atmos Energy or subscribe to certain portions of our website, such as customer-specific portals or other services provided by Atmos Energy or its affiliates, you may be asked for personal information. We will use your information to personalize your web experience or to provide the services you requested. Atmos Energy will use your information in accordance with this Privacy Policy.

 

8. Third-Party Sites

The Atmos Energy website may contain links to other websites not affiliated with Atmos Energy Corporation and therefore not under its control. Atmos Energy is not responsible for and does not necessarily support the privacy practices or the content of these third-party sites as they are not subject to the privacy, security, or accessibility policies of Atmos Energy. We recommend that you carefully read the privacy policies of each site you visit.

 

9. Acceptance and Jurisdiction

By using this site, you agree that you have read, understand, and will abide, and be bound, by the terms of this Privacy Policy ("Terms"). If you do not agree to these Terms, please do not use Atmos Energy's websites. These Terms shall be governed in all respects in accordance with the laws of the State of Texas without regard to the conflict or choice of law rules thereof. Courts sitting in the State of Texas, federal and state, shall have exclusive jurisdiction over any dispute arising hereunder.

We reserve the right to modify or amend this Privacy Policy. We will communicate material modifications or amendments to our customers and will post such modifications or amendments to the Atmos Energy website.