Mobile Terms & Conditions/Privacy Policy | Atmos Energy

Mobile Terms & Conditions/Privacy Policy

How to Manage Customer Notifications

You can manage your enrollment for email or SMS text notifications regarding your account from Atmos Energy by logging into your Account Center or calling our Customer Contact Center during business hours at 1-888-286-6700. 

SMS Text Messaging

Customer notifications sent by SMS text message may result in additional charges from your cellular provider depending on your text message and data plan. If you opt-in to text messages for a service order appointment, Atmos Energy will text you the day before your appointment to confirm. We will also text the day of your appointment when the service technician is in route to your address.

To Opt-in for SMS Text Messaging

You must reply “Y” to the text from Atmos Energy to confirm your text notification preference. 

To request help
Text HELP to 89407 for help, or call 1-888-286-6700. You can also send an email to

To opt-out

Text STOPNEW to 89407 to cancel new bill notifications

Text STOPDUE to 89407 to cancel bill due notifications

Text STOPPAY to 89407 to cancel payment receipt notifications

Text STOPRET to 89407 to cancel returned payment notifications

Text STOPSON to 89407 to cancel service order notifications

Text STOPALL to 89407 to cancel all text message notifications

Message and data rates may apply.

Privacy Policy
You can review our Privacy Policy.

Supported Carriers
Alltel AWCC, AT&T, Boost, Cricket, Cellcom, Cellular South, Cincinnati Bell, MetroPCS, Nextel, nTelos, Sprint, T-Mobile, Verizon Wireless, Virgin Mobile, U.S. Cellular, ACS Wireless, Bluegrass Cellular, Centennial Wireless, ECIT – Cell One of East Central IL, EKN/Appalachian Wireless, GCI Communications, Illinois Valley Cellular, Immix Wireless/PC Management, Inland Cellular, Nex-Tech Wireless, RCC/Unicel, Revol, Thumb Cellular, United Wireless, West Central Wireless