Weather Safety | Atmos Energy
Several lightning strikes with a dark, stormy background above a neighborhood.

Weather Safety

Stay Safe in Severe Summer Storms & Hurricanes

If your home or business is affected by flooding, earthquakes, hurricanes, or a similar event, please observe these tips to stay safe:  

  • If flooding occurs at a residence or business and the gas appliances are underwater, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection. 

  • During a natural disaster or severe weather event DO NOT turn off natural gas at the meter, even if evacuations are issued. 

  • If you think you smell gas, immediately leave the affected area, and from a safe distance call 911 or Atmos Energy’s 24-hour emergency response line at 1-866-322-8667.   

  • NEVER try to find the source of a gas leak.   

  • DO NOT use a mobile phone or anything that might cause a spark, such as a generator. 

  • If a natural gas meter is damaged or a gas line is exposed, immediately leave the area and call the Atmos Energy 24-hour emergency response line at 1-866-322-8667.  

  • Know where your natural gas meter is located. Make sure it’s visible and free of trash and debris. Mechanical equipment used to clean up after a storm may damage the meter if it is hidden.  

  • Natural gas distribution pipelines are mostly underground but can be damaged by uprooted trees and shifted foundations. After a storm, call 811 to have the location of underground utility lines marked, as gas service lines could become tangled. 

  • Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company's customer service number at 1-888-286-6700.  Customers will be restored as quickly as possible once the area is deemed safe. 

Stay Safe in Severe Winter Weather

We want you and your family always to be safe. Please be aware of these safety tips during severe weather: 

  • Never use an oven or gas stovetop to heat your home. 
  • Protect natural gas meters. Natural gas meters are weather-proof; however, to ensure that the meter keeps working smoothly, remove snow and ice from natural gas meters with a broom or brushNever kick or chip snow and ice away with a hard object 
  • Minimize the risk of frozen pipesLeave faucets running at a trickle, leave cabinet doors open, and close all doors and windows to keep heat inside. 
  • If you think you smell gas, act fast!  Leave the area immediately and from a safe distance call 911 and the Atmos Energy emergency number at 866.322.8667.   

Remove Snow Buildup from Gas Meters, Pipes, and Vents

Snow and ice buildup can damage gas meters and pipes and make them difficult to reach in an emergency. Blocked vents for dryers and other gas appliances can lead to a dangerous buildup of carbon monoxide gas.

To help keep your home and family safe during snowy or icy weather:

  • Remove snow and ice buildup from meters and pipes.
  • Make sure that external vents for dryers and other natural gas equipment are clear.
  • Remove snow and ice safely by gently using a broom or brush. Do not use ice-melting chemicals, salt, shovels, or sharp-edged tools.
  • Make sure the meter is visible to snowplow drivers if it is near a street or sidewalk.
  • If you remove snow off the roof, be sure it doesn’t land on or bury the meter.
  • Repair leaky gutters and make sure water does not drip onto the meter and freeze.

If you smell natural gas or lose your gas service for any period of time, do not turn off a natural gas valve during severe weather events.

Do not use natural gas equipment if it is flooded or damaged. First, contact Atmos Energy or a qualified service person to inspect it for safety.

If your natural gas meter is damaged, leave the area immediately. From a safe distance, call 911 and also call the Atmos Energy 24-hour emergency line, 866-322-8667.

If your natural gas meter is undamaged, clear the area around the meter so cleanup crews can easily see and avoid it. Cleanup crews may strike or run over meters that are hidden beneath trash or debris.

Leave them alone. Do not turn off your natural gas service at the gas meter, even if you are evacuated.

Whether it’s a small pipe indoors or a large one outdoors, if you see a damaged gas pipeline, immediately leave the area. Call 911 and call the Atmos Energy 24-hour emergency line, 866-322-8667.