If you smell natural gas or lose your gas service for any period of time, do not turn off a natural gas valve during severe weather events.
Do not use natural gas equipment if it is flooded or damaged. First, contact Atmos Energy or a qualified service person to inspect it for safety.
If your natural gas meter is damaged, leave the area immediately. From a safe distance, call 911 and also call the Atmos Energy 24-hour emergency line, 866-322-8667.
If your natural gas meter is undamaged, clear the area around the meter so cleanup crews can easily see and avoid it. Cleanup crews may strike or run over meters that are hidden beneath trash or debris.
Leave them alone. Do not turn off your natural gas service at the gas meter, even if you are evacuated.
Whether it’s a small pipe indoors or a large one outdoors, if you see a damaged gas pipeline, immediately leave the area. Call 911 and call the Atmos Energy 24-hour emergency line, 866-322-8667.
Remove Snow Buildup from Gas Meters, Pipes, and Vents
Snow and ice buildup can damage gas meters and pipes and make them difficult to reach in an emergency. Blocked vents for dryers and other gas appliances can lead to a dangerous buildup of carbon monoxide gas.
To help keep your home and family safe during snowy or icy weather:
- Remove snow and ice buildup from meters and pipes.
- Remove it from vents for dryers and other natural gas equipment.
- Do it safely by gently using a broom or brush. Do not use ice-melting chemicals, salt, shovels, or sharp-edged tools to remove snow or ice.
- Make sure the meter is visible to snowplow drivers if it is near a street or sidewalk.
- If you remove snow off the roof, be sure it doesn’t land on or bury the meter.
- Repair leaky eves that could drip water onto the meter and freeze.