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Beware of Utility Scams
Nationwide utility scams are on the rise, and we recommend customers take the following steps to protect themselves from fraud. If you suspect you are a victim of a scam, contact local law enforcement and Atmos Energy Customer service at 888.286.6700 Monday - Friday, 7 a.m. to 6 p.m. (Central) or our 24/7 emergency number at 866.322.8667 after hours.
Atmos Energy will not attempt to contact customers after business hours unless there is an emergency or to turn on your gas service after an outage. Payment for an Atmos Energy bill should be made through our online Account Center or through other authorized payment methods.
For more information, visit the Federal Trade Commission and the Utilities United Against Scams.
Employee Impostors
- Always ask for an employee’s identification badge, which displays name, photograph, and Atmos Energy logo.
- If you suspect an impostor, call us to verify the employee's identity and contact local authorities.
- Beware of impostors demanding payment at your door. Our employees will not collect payments in person.
Email Scams
- Beware of bogus emails requesting immediate payment of your bill. Atmos Energy will not demand payment by a prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment or mobile application.
- Do not click on any links in the suspicious email as many contain viruses.
- Verify that your account number listed is correct.
- Verify your account balance through our online Account Center.
Telephone Scams
- Telephone scams are also on the rise and could include:
- People posing as an utility employee and demanding immediate payment of a past due balance.
- Impostors calling customers and offering a discount on their Atmos Energy bill if it's paid immediately over the phone.
- Atmos Energy will not demand payment by a prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment or mobile application.
- If you ever have concerns about the legitimacy of a call, please hang up and call us at 888.286.6700 Monday - Friday, 7 a.m. to 6 p.m. (Central).
Website Scams
- Cybercriminals are using search engine optimization (SEO) techniques to place a fake Atmos Energy website into a browser’s top search results.
- Fake websites may also may also include a false customer service phone number and other false information.
- Verify that you are on Atmos Energy's secure Account Center website and know your natural gas account number before entering any payment information.
Atmos Energy is engaged in regulated utility operations. Atmos Energy Corporation. All Rights Reserved.