COVID-19 | Atmos Energy

COVID-19

Atmos Energy has a proven track record of maintaining safe and reliable natural gas service under many adverse conditions. This current COVID-19 pandemic is no different.         

During these unprecedented times, our focus remains the same: the safety of our 4,800 employees, our more than 3 million customers, and the 1,400 communities we proudly serve. 

  • Atmos Energy employees and contractors will continue to maintain and operate critical natural gas infrastructure in communities under shelter in place orders.  
  • Our service technicians are emergency responders and necessary for the safe operations of the gas system. We have an obligation to the public, our communities, and our employees to keep service technicians healthy and available to respond to emergencies
  • We will perform essential services in compliance with social distancing guidelines so that we limit the spread of COVID-19 to ensure the safety of our employees, customers, and communities.
  • If necessary, we have plans in place to suspend all non-emergency work to maintain the health and safety of our employees, customers, and communities.

Bill Payment Assistance

There are energy assistance funds and other resources available for customers during COVID-19. Please click here for more information.

FAQ

To do our part to slow the spread, we have screening protocols in place with customer service agents (as well as employees if on-site) that we can safely stop some types of work and safely limit when service technicians will be in homes or businesses so that these emergency responders remain healthy and available to respond to emergencies. In addition, we are taking the following steps to promote enhanced safety: 

  • Employees perform self-temperature checks prior to reporting to work outside the home, and they stay home if they have a fever. 

  • Employees who work in the community are trained to practice physical distancing to slow the spread; during this time, employees are staying six feet or more away from others as they work unless existing safety protocols require otherwise. 

  • Workers also maintain physical distancing during meal and rest breaks. 

  • Contractors have been advised to comply with social distancing on the job site, to keep sick employees at home, wash hands often and consistent with CDC guidelines, and notify Atmos Energy if any worker is feeling sick. 

  • Smaller crews are working on compliance and system projects. 

  • Construction sites have an appropriate number of portable toilets for workers. 

  • We are frequently cleaning and disinfecting facilities and equipment. 

  • Workers practice recommended CDC preventive hygiene measures on job sites

Since April 6, in support of recommendations by the Centers for Disease Control and Prevention (CDC), our employees are wearing cloth face coverings when working outside or around others – unless doing so creates a safety risk or existing safety protocols require different personal protective equipment (PPE). More information on this protocol is available here. 

We have temporarily suspended natural gas disconnections for non-payment and waived fees for payment plans. In addition, we are accepting partial payments to help customers avoid building up a large balance. We also have suspended construction projects that may temporarily interrupt service.

For customers who are experiencing financial hardship, we have flexible payment plans for residential and business customers, plus financial assistance is available for qualified residential customers through local energy assistance agencies.

We partner with various non-profit agencies, schools, and hospitals throughout our eight-state service territory to assist the communities we serve. In March, we announced a $1.5 million donation to quickly stock the shelves at local food banks around the country.   

  • More than 95 percent of our workforce is working remotely. 
  • We have visitor protocols, including temperature checks, in place to limit access to Atmos Energy locations. 
  • We have eliminated non-essential business travel and follow CDC guidelines for self-monitoring following personal travel. 
  • Safety meetings may be held electronically or when on the jobsite, are held in smaller numbers and locations to support six feet of physical distance between employees. 

Atmos Energy reminds customers to be especially aware of scammers who are taking advantage of the ongoing public health emergency to steal money and personal information while posing as public utility representatives. Scammers typically use three strategies – in-person, online or phone – to target utility customers’ money, property and personal information. Please click here for full information on steps to protect yourself from fraud. 

 Because the stakes are so high during this pandemic, we are asking homeowners and contractors to delay non-essential digging. If you must dig, take extreme caution and make sure you ALWAYS call 811 first to have utilities marked before you dig. Call 8-1-1 at least two days before digging. Calling 811 is free and helps protect millions of miles of underground utility lines that are necessary for everyday life. Visit http://call811.com/811-your-state for state-specific guidelines.  

We are working closely with regulatory, government, and emergency management organizations as well as industry peers and partners across our service territory to stay updated on COVID-19, including: 

  • Centers for Disease Control and Prevention (CDC) 
  • Occupational Health & Safety Administration (OSHA) 
  • Pipeline and Hazardous Materials Safety Administration (PHMSA) 
  • Public service commissions across our eight-state service territory; and 
  • American Gas Association (AGA) 

Customers with any questions are encouraged to please call us at 888.286.6700. The situation is evolving but our commitment remains the same: safely and reliably delivering natural gas service. Atmos Energy stands ready to safely serve our customers and take the necessary actions to protect our employees and our communities.