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Atmos Energy Works to Restore Service for Flood Victims
Safety Tips for Natural Gas Customers

Media Contact:  Brian Martens   970.304.2092

GREELEY, CO (Sep 16, 2013) – Atmos Energy, is working to restore its’ natural gas customers affected by the severe flooding throughout parts of Greeley, LaSalle and Evans, Colorado.

"The safety of our customers, employees and communities is our number one priority," said Gary Gregory, Atmos Energy president of the Colorado/Kansas division. "We have 300 customers impacted so far and our crews are actively monitoring the affected areas. We urge residents to take steps now to ensure their own personal safety."

Natural gas distribution pipelines are mostly underground, but can be damaged by uprooted trees and shifted foundations.  In addition, fallen limbs and other debris can damage gas meters and associated piping near homes and buildings.

Below are recommended guidelines associated with natural gas before and after severe weather to ensure safety:

  • Atmos Energy customers should leave their natural gas service on during a flood.  Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out
  • If you smell gas, immediately leave the affected area and from a safe location call 911 or Atmos Energy’s 24-hour emergency response line, at 1-866-322-8667.  Do not try to identify the source of a leak.  Do not use a cellular phone or anything that might cause a spark, such as a generator.
  • If flooding occurs at a residence or business and the gas appliances are under water, do not try to operate the appliances. Contact Atmos Energy or a qualified service professional to conduct a safety inspection.
  • If flooding occurs at a residence or business and the gas appliances are under water, do not try to operate the appliances. Contact Atmos Energy or a qualified service professional to conduct a safety inspection.
  • If a natural gas meter is damaged or a gas line is exposed, immediately leave the area and call the Atmos Energy 24-hour emergency response number at 1-866-322-8667.
  • Customers are encouraged to know where their natural gas meter is located. Ensure that the gas meter is visible and the area surrounding the meter is free of trash and debris.  Mechanical equipment used to clean up after the storm may damage the meter if it is hidden.
  • Before removing downed trees, customers should Call-811 to have the location of underground utility lines marked.  Gas service lines could become tangled in the roots of downed trees.
  • Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company’s 24-hour emergency response number at 1.866.322.8667. Customers’ gas service will be restored as quickly as possible once the area is deemed safe.

If you have any concerns about the legitimacy of the call, please hang up and call Atmos Energy at 1-888-286-6700.


About Atmos Energy

Atmos Energy Corporation, headquartered in Dallas, is one of the country's largest natural-gas-only distributors, serving over three million natural gas distribution customers in over 1,400 communities in eight states from the Blue Ridge Mountains in the East to the Rocky Mountains in the West. Atmos Energy  manages company-owned natural gas pipeline systems in Texas and also provides natural gas marketing and procurement services to industrial, commercial and municipal customers primarily in the Midwest and Southeast. For more information, visit www.atmosenergy.com.  Atmos Energy can also be accessed through social media platforms such as Facebook, Twitter and YouTube.